FAQ

Homeowner Presence Required for On-Site Estimates

To ensure every estimate is accurate and thorough, we require that a homeowner (or authorized decision-maker) be present for the entire on-site consultation. This allows us to:

• Walk the full scope of the project together and confirm exactly what you're envisioning
• Discuss material options, styles, and grades so you can make informed choices on the spot
• Provide recommendations based on your yard, layout, and how you plan to use the space
• Answer questions in real time and avoid delays or miscommunication later in the process

Estimates conducted without a homeowner present often miss details that affect pricing, materials, or design — leading to revisions and delays once work begins. To keep your project on schedule and your quote accurate, please plan to be home for the full appointment. Our proposals are built to be thorough — we go over materials, layout, site conditions, and recommendations in detail so there are no surprises once work begins. That level of detail simply can't be captured from photos and measurements alone or walking the project site without a decision maker present. Requiring a site visit for formal proposals protects the accuracy of your quote and respects both your time and ours, ensuring the final proposal you receive is one we can stand behind.

If you have a scheduling conflict, contact us and we're happy to find a time that works for everyone involved in the decision.

We understand that not everyone is ready for a full on-site visit right away — sometimes you just want a general idea of cost before deciding whether to move forward.

For clients who aren't able to be home or are looking to get a general dea of cost, we can provide a rough ballpark estimate based on:

• Project dimensions (measurements you provide)
• Photos of the area where work will take place
• A description of what you're looking to have done (materials, style, size, etc.)

This ballpark figure is meant to give you a general sense of cost so you can decide whether to move forward — it is not a formal proposal and should not be used for budgeting, financing, or final decision-making. It's based on limited information without an in-person walkthrough, actual pricing can vary once we see the site conditions, access, grading, existing structures, accommodate any design changes, material changes, and see other details firsthand.

If your ballpark estimate looks good and you'd like to move forward, we'll schedule an on-site visit to walk the project together and provide your detailed, formal proposal.

We do not offer weekend sales appointments.

This is a common question we receive. It is important because its for YOUR protection. Along with following local rules and regulations to ensure installation is done correctly. The local governing bodies are making sure the contractor is properly insured with workers compensation and sufficient liability insurance to protect you! Also, selling your property in the future could be difficult if the work is not permitted.

While the initial investment for a composite deck may be steeper due to materials and installation knowledge of the builder, you have to consider the maintenance required for a lumber deck (staining, sealing, repairs). Additionally, post-COVID lumber prices sky-rocketed, though they are leveling out a bit now. The lifetime cost of composite decking is typically less than the lifetime cost of a lumber deck.

As certified installers of these composite materials, Cactus Contracting ownership and crews undergo specific installation training. Additionally, randomly selected projects are inspected by our materials partners to ensure all installation is per their manual and guidelines. 

As a TrexPro Platinum, DecKorators certified PRO, and TimberTech/Azek certified installer, Cactus Decks and Fences clients that install a new or replacement deck are entitled to labor and material warranties dependent on the specific materials utilized Details available at: Trex | TimberTech

Yes. If your deck, porch, or fence was damaged from a storm, accident, or anything unexpected, we offer insurance quotes for $250.

This includes a surface-level inspection of visible damage and a detailed quote you can submit to your insurance company. Estimates do not include inspection of structural sufficiency beyond what is visible at the time of the visit.

If you move forward with us for the project, the $250 goes toward your total cost.

Payment is required prior to the site visit and is non-refundable.

If possible, you should keep your deck clean from leaves and dirt by sweeping it regularly. Snow does not need to be removed, but if you are clearing a walkway, it is best to use a plastic shovel. (Avoid metal as this may damage the deck boards). For ice prevention, we recommend consulting the individual manufacturer's care package information. 

We do recommend an annual cleaning with a low-pressure power washer or a soft brush with soapy water (car washing soft-bristle brushes work great!). Avoiding pile up of debris helps prevent algae or mold growth or any early damage. For brand specific cleaning and care, our partners have great website resources.

As concrete professionals we do everything in our power to prevent cracks, although cracks in concrete are of common occurrence and they develop when stresses in the concrete exceed its strength. Cracks are often caused by normal shrinkage of the concrete when hardening and drying. 

A 4-inch thick concrete slab can typically support a static load of about 80-100 pounds per square foot. This is suitable for residential garages and patios. 5-Inch Slab: A 5-inch thick concrete slab can support a load of around 100-125 pounds per square foot, making it suitable for driveway

Yes. We’re fully insured and build to code, which is exactly what insurance companies want to see.

Our quotes are clear, accurate, and based on real repair costs—making it easier for your claim to move forward without issues.

We make the process simple. You get a straightforward detailed quote, guidance on next steps, and quality work done the right way.

From start to finish, everything is handled properly so there are no surprises with your insurance or your build. We are fully insured, offer manufacturer certifications and warranties, and stand behind our projects from quote to completion!